Stellar Style Headcollar
Stellar Style Headcollar

(12)

¥5,400

Stretch & Flex Flatwork Wraps
Stretch & Flex Flatwork Wraps

(14)

¥9,900

Tri-Zone Tendon Boots
Tri-Zone Tendon Boots

(15)

¥10,800

Did You Know?

All of our products carry a minimum of a one year guarantee.

Stretch & Flex Training Wraps
Stretch & Flex Training Wraps

(6)

¥12,600

Symmetry Straps
Symmetry Straps

(5)

¥2,000

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As a brand that takes pride in our products, we want you to be able to have that same pride, but also trust in them too. As a result, all our products are covered under a one-year guarantee, unless stated otherwise. Exceptions to this include: 

  • Equilibrium Massage range is guaranteed for two years, from the day of purchase HOWEVER when you buy from equilibriumproducts.com, you get an extra years' guarantee to make this three years. 
  • Portion Pacer Haynets are guaranteed for three years. Further details below relating to this. 

Meet Clare, our Customer Care Manager!

We hope you don’t need to speak to Clare regarding a problem with your product, however these things do occasionally happen. If you have an issue (or even a question), whether the product is newly purchased or outside of its guarantee period, please don’t hesitate to get in touch with her on 01442 879 115 or email info@equilibriumproducts.com and she will do her best to resolve the problem for you.

The Specifics.

Now to get into a bit more of the nitty gritty details, the following are specifically excluded from the terms and conditions of our guarantee:

  • Damage caused by misuse, accident, negligence or improper handling of the product or not used in accordance with instructions.
  • Normal wear and tear.
  • Any modification made by the purchaser to the product or any repairs other than by an authorised agent.
  • Damage resulting from incorrect maintenance according to the instructions of use (e.g. stored in damp/wet conditions, washed on too hot a wash).
  • The guarantee on Equilibrium® Massage products is only valid if the correct Equilibrium Interchangeable Charger and correct Equilibrium Battery are used, the mains charger attachment appropriate to the country of use must be used.
  • The guarantee is invalid if used with an adapter. Damage caused due to the use of the product on voltage other than that stamped on the product.
  • Any faulty product under guarantee will be replaced, repaired
    or refunded at our discretion

You can also register your product with us by completing our online form here.

Portion Pacer Guarantee: 

The PortionPacer Haynet has been designed for Equine use in the stable and has not been tested as suitable for other animals or in the field.

Our guarantee covers reasonable wear and tear where care has been taken to minimise damage during normal use.

Our guarantee doesn't cover accidental damage (i.e. catching on a nail, broken fence etc), deliberate damage (i.e. shearing or cutting), unreasonable or avoidable wear and tear (i.e. hanging against a highly abrasive surface, or any modifications to the design.

We ship to limited locations outside the UK where we do not currently have distributors currently.

We currently ship to:

  • All UK areas, including Highlands, Islands and Northern Ireland
  • Hong Kong
  • Japan
  • Singapore
  • Philippines
  • South Korea
  • Thailand

If you are not in these areas, please take a look at our stockists’ page to find a retailer in your country or contact us for advice at info@equilibriumproducts.com. If the stockists in your country do not carry the product you need, please do let us know and we can advise.