It is best never to run a Li-Ion battery completely flat, so if it is left flat and for long periods of time, it is likely shorten its shelf life. Any battery left for a long period without use/charge will discharge slowly (very slowly in our battery’s case), so even if stored full and left, it might be drained by the time you go to use it again, so make sure you charge it again before use.

Do not apply magnets to open wounds, bruises, infection, areas of inflammations or for the first 5 days following steroid injections.

It is not advisable to use magnets on a horse with a heart murmur or in the first trimester of pregnancy for you or your horse! Note: People with heart pacemakers should not carry magnetic products.

The magnets will not become less efficient over time. Please store away from other magnets.

Replacement magnets can be purchased directly from our website. You can buy short magnets for the Magnetic Chaps.

Our magnets have been measured to produce 550 G.

The Massage Pad Heatsense uses the same massage technology from our original Massage Pad. In our clinical trial the Massage Pad was used 6 days a week. Using it this frequently significantly increased back flexibility and relaxation. Therefore, we recommend using it at least this often to see the maximum benefits.

No, it is important that you only charge your Equilibrium Batteries with their specifically allocated chargers.

Low – Most gentle massage ideal for: box rest and after exercise as a gentle warm down

Medium – General everyday setting for use: before exercise as a warm up, at a show to help relax after travelling and on the day off work for your horse as part of a maintenance programme

High – Use for a more intense massage.

All horses are different and you will get to know what your horse enjoys and finds relaxing. Some horses will prefer a gentle massage on the low setting and some may enjoy a more intense massage.

Store the Massage Pad, Mitt Hotspot or Mitt somewhere dry and safe inside the bag it comes with. Avoid extreme temperatures to prevent damage to the battery and disconnect the battery. Please ensure the product is clean and dry before storage.