Once your order has been dispatched, you will receive a confirmation email, which will be sent to the email address specified on your order. You will also receive an email directly from the courier with your tracking number, please note we use a variety of couriers for example; Yodel, DPD, Evri, Royal Mail and they will all say your parcel is from Diamond Logistics Ltd which is our warehouse partner.

Standard deliveries are not sent on a signed for service.

However, we send all next day working day orders on a signed for service, so they will need to be signed for unless you have stated for your items to be left in a safe place or with a neighbour, once you have the notification from our courier you can specify a safe place. If your parcel cannot be delivered within 2 attempts, your order may be returned to the courier depot. Re-delivery charges may apply

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

• Standard Delivery 2-3 Working Days Delivery (from dispatch) £4.99 for orders under £50 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Delivery 2-3 Working Days Delivery (from dispatch) for orders over £50 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Scottish Highland & Islands Standard 4-6 Working Day Delivery (from dispatch) £7.99 (up to 15kg)
• Next Day Delivery (from dispatch) £6.99 for orders under £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Next Day Delivery (from dispatch) for orders over £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)

If you need to make a change after placing your order, please contact us as soon as possible. We will try our best to amend this but most orders placed before 2pm on working days are packed and ready to ship shortly after the order is placed, so it may not always be possible to change your order.

Orders are only processed Monday - Friday. Any orders placed after 2pm will be processed the next working day. Please note we are closed on UK Holidays, so no orders will be dispatched on these days.

Our delivery times are estimated from when your order leaves our warehouse. While we regularly monitor these to ensure we are meeting your expectations, delivery timeframes cannot be 100% guaranteed due to busy seasonal times, unexpected weather or problems with local depots. We also cannot accept any responsibility if you choose to ask the couriers to leave your item in safe place.