Sending the Massage Pad Back
You must return your Massage Pad within 14 days of notifying us via the online form. Please package up your clean*, dry Massage Pad, ensuring the battery and charger are complete and in their boxes and the carry bag is clean. Please note for Health & Safety reasons we CANNOT accept dirty Massage Pads or straps, please wash and dry the straps and wipe the pad with warm soapy water to remove grease, dirt, hair etc. The Massage Pad MUST be dry before being packed. If we receive a dirty Massage Pad we reserve the right to return it to you and withhold a refund or we will clean the pad and withhold £25 of the refund.
Enclose your order confirmation/contact details (name, address, email and contact number) and post it to: FAO Trial Returns, Equilibrium Products, Unit 2 Acorn Farm Business Centre, Cublington Road, Wing, Bedfordshire, LU7 0LB. We will email you when we receive your Massage Pad and arrange your refund.