Please fill in the form below before returning your product/s.

Once your item has been received and inspected, your return/exchange will then be processed. If a credit for the order is needed, this will automatically be applied to your credit card or original payment method. If you require an exchange this will be sent to your original shipping address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable, however your return postage will be refunded in full if the fault lies with Equilibrium Products (i.e. incorrect item or faulty product).

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We aim to process all refunds/exchanges within 7 working days.

To return your product, you should post your product with your details to:

FOA Returns
Equilibrium Products LTD
Care of Diamond Logistics
Unit 11-15 Double Arches Business Park
Eastern Way, Heath and Reach, Leighton Buzzard, Bedfordshire, LU7 9LF
United Kingdom