Une fois votre commande expédiée, vous recevrez un e-mail de confirmation, qui sera envoyé à l'adresse e-mail indiquée sur votre commande. Vous recevrez également un e-mail directement du transporteur avec votre numéro de suivi. Veuillez noter que nous utilisons divers transporteurs, par exemple Yodel, DPD, Evri, Royal Mail, et ils vous diront tous que votre colis provient deLogistique Diamant Ltéequi est notre partenaire d'entrepôt.

Les livraisons standard ne sont pas envoyées en service signé.

Cependant, nous envoyons toutes les commandes le jour ouvrable suivant avec signature, elles devront donc être signées, sauf si vous avez indiqué que vos articles doivent être laissés dans un endroit sûr ou chez un voisin. Une fois que vous avez reçu la notification de notre transporteur, vous pouvez spécifier un endroit sûr. Si votre colis ne peut pas être livré dans les 2 tentatives, votre commande peut être renvoyée au dépôt du transporteur. Des frais de réexpédition peuvent s'appliquer

Delivery charges are calculated based on the location of delivery, weight, and value of the order. Standard charges are:

For parcels up to 20kg: UK Delivery

• Standard Delivery 2-3 Working Days Delivery (from dispatch) £4.99 for orders under £50 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Delivery 2-3 Working Days Delivery (from dispatch) for orders over £50 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• Scottish Highland & Islands Standard 4-6 Working Day Delivery (from dispatch) £7.99 (up to 15kg)
• Next Day Delivery (from dispatch) £6.99 for orders under £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)
• FREE Next Day Delivery (from dispatch) for orders over £100 and placed before 2pm. (UK Mainland only. Excludes Highlands, Northern Ireland, and Islands)

If you need to make a change after placing your order, please contact us as soon as possible. We will try our best to amend this but most orders placed before 2pm on working days are packed and ready to ship shortly after the order is placed, so it may not always be possible to change your order.

Orders are only processed Monday - Friday. Any orders placed after 2pm will be processed the next working day. Please note we are closed on UK Holidays, so no orders will be dispatched on these days.

Our delivery times are estimated from when your order leaves our warehouse. While we regularly monitor these to ensure we are meeting your expectations, delivery timeframes cannot be 100% guaranteed due to busy seasonal times, unexpected weather or problems with local depots. We also cannot accept any responsibility if you choose to ask the couriers to leave your item in safe place.

For the best chance of receiving your gifts in time for Christmas, be sure to order by:

📦Economy Shipping: Wednesday 18th December before 2pm
🚚Next Working Day Shipping: Thursday 19th December before 2pm

After this, orders will start despatching from Thursday 2nd January. Please note there may be courier delays as services catch up after the holiday.