Free Exchanges Form

For when you’re not sure on size, or maybe the product style, take advantage of our free exchanges for an easy switch at no extra cost to you. T’s & C’s Apply.

In order for your item to be eligible for exchange:

  • your item must be clean, unused and in the same condition that you received it.
  • your item must be in its original packaging.
  • your item must be returned to us within 30 days from receipt of your order*.
  • you must fill out the online returns form below before returning your item, and include your name, order number and address inside your return package.

If the item you would like to exchange is out of stock or unavailable, you can exchange for any item of the same or greater value, or choose to wait for the item to come back into stock.

Fill in the form below and a member of our team will be in touch to organise your free exchange.

Terms and Conditions:

  1. You are only eligible for a free exchange once per order.
  2. You can only send the item back to us using our dedicated and chosen courier.
  3. If you choose to return the exchanged item for a refund, this will be so at your own cost.
  4. Once an item is returned for exchange, please allow 5-7 working days for us to process and ship the new item to you.
  5. In the instance where you are exchanging for an item of greater value, we will contact you to pay the difference.

*unless otherwise stated on our website

Notre adresse

Equilibrium Products Ltd, Unité 10 D2 Wingbury Courtyard Business Village, Wingrave, Aylesbury, Buckinghamshire, HP22 4LW

Du lundi au vendredi, de 9h à 17h,
Samedi et dimanche – Fermé
Jours fériés au Royaume-Uni – Fermé